Julia is Chief Tenant Officer at Saffron Housing Trust, Board member for Crimson Development Homes and a proud mum of two adopted children. Julia has a real passion for improvement, a desire for organisations to be human and simplify tenant-led services, “Helping people to thrive” is her motivation.

Julia joined Saffron as Chief Tenant Officer in January 2024 and is passionate about placing the tenant at the heart of everything Saffron does. She is leading on services including asset management, the direct labour organisation, contact centre, tenant insight and engagement, consumer regulations, health & safety and safeguarding. An experienced and passionate housing executive, with a successful track record of leading strategic and operational functions within the social housing sector. She has a wealth of sector leading expertise, bolstered by her roles as Executive Head of Neighbourhood Services at Luminus Homes, Director of Operations at Chorus Homes and Group Director of Customer Service Standards at Places for People where she held a pivotal role in leading customer experience and insight across the whole of Places for People’s 500,000 customers and 12,000 colleagues.

Julia truly values working within a sector that she feels ‘balances profit and purpose’ and takes inspiration from the amazing mentorship she has received over the years.